Terms & conditions

These terms and conditions cover the sales of products on the website www.thatsmine.com owned by That’s Mine ApS. Søgårdsvej 53, 4160 Herlufmagle, Danmark. VAT no. 40618406.

Delivery and shipping.

If you are looking for information on shipping options and costs for a country, please select your destination country in the checkout.

Our standard shipping method is available in 30+ countries with 2-8 working days of expected delivery time depending on the destination country. We use local affiliate couriers with our standard shipping method. We also use worldwide express couriers like and DHL.

All shipments are tracked.

We ship all orders from our warehouse in Denmark. If orders are made from outside the EU, import taxes and duties may be incurred upon arrival at the destination. We're not liable for these costs and we do not undertake to calculate or provide estimates hereof. If you make international purchases, you are advised to contact your local customs office for more information about costs and procedures.

We deliver for free within Denmark on orders exceeding 799 DKK. We do not offer free shipping outside Denmark. Orders for less than 799 DKK will be delivered from 39 DKK. It is not possible to pick up your order at our warehouse.

If changes occur, we update the information on the website and contact you, if you will be affected by the changes. We are ready to help you, please write us on hello@thatsmine.dk or call us at: +45 7090 9808.


Our web shop is open 24/7. The website can temporarily be down due to maintenance. You must be at least 18 years old and own a payment card to shop at That’s Mine.


We accept the following payment cards: Dankort, Visa, Visa Dankort, Mastercard and Mobile Pay. We only capture the payment when your order has been sent. We do not charge any fees. The payment is effectuated through Shopify and Altapay, which both are approved by Nets as secure payments.


We send orders as fast as possible. If delays occur with the courier, That’s Mine cannot be held responsible. If your order is delivered to a pickup point, you must remember to pick it up before it will be returned to us. The cost of sending it back is paid by you and will not be covered by That’s Mine.

Cancellation before shipment.

It is only possible to cancel your order if it has not yet been packed and shipped from our warehouse. If you wish to cancel your order, please contact us as fast as possible on hello@thatsmine.dk.

Cancellation policy.

You have 30 days right of cancellation. They start the day you receive your order. You must notify us within those 30 days about your cancellation.


If you want to return one or more items, you must order a return label on our website. When you have purchased a label, we send it to your e-mail and then you must print it out and put it on the package before you return to us. Remember to get a receipt from the post office. We do not pay you back the shipping cost. If the item you return comes back damaged, we will not refund you the whole amount, as we will no longer be able to sell it. Remember to put your packing slip or order confirmation down the package as well, so we know who sent us the package. Otherwise, we do not know who to refund.

Right of complaint.

When shopping at www.thatsmine.com complaints are handled according to the Danish act on purchases (købeloven). You have 24 months to complain. If complaints are not made timely in accordance with the Danish act on purchases (købeloven) you will lose your right to the claim. To complain, you must send an e-mail to hello@thatsmine.dk and attach a picture of the product. If we accept your complaint, we will offer to either pay your money back, refund part of the paid amount or provide you with a new product. The time of handling complaints can take up to 14 working days. Remember to get a receipt from the post office when you return it to us. We will also refund the cost of return shipping.

Personal Data policy.

We are GDPR compliant and only store personal information for necessary purposes, so we can ship orders. We keep the information for five years and delete them afterwards. You have the right to know which information we hold about you, contact us at hello@thatsmine.dk if you want to gain insights or make changes regarding the data we store about you.


All our products and product designs, names and content on this website are protected by international laws about copyright and brands. You are not allowed to use any of the above without That’s Mines consent. These terms and conditions are governed by danish law and the danish court shall thus clarify any twist or disagreement.